How to contact Amazon customer service?

This article is for users who want to contact Amazon customer service. If your inquiry concerns other matters or other products please browse our Help Center.

All orders placed on Invoxia are proceed, packed and shipped out by Amazon. For all shipping and tracking issues linked to your parcel, you will have to contact Amazon customer service directly.

Please follow this step to step guide:

  • On the Amazon homepage, at the bottom, please click on "Help"

capture_10.JPG

  • Scroll down and click on "Need more help?" then choose "Contact us"

invoxia_amazon_9.JPG

  • Enter your credentials then click on "Sign in"

invoxia_amazon_10.JPG

  • Select the concerned order (you may use the search bar or just browse through them)

invoxia_amazon_11.JPG

  • Choose "Other order issues" then "Something else" and click on "Phone" (or email/chat if you wish to contact Amazon customer service this way)

invoxia_amazon_12.JPG

  • You will have to enter a number on which you can be reach

capture_7.JPG

  • You will be automatically called back

invoxia_amazon_13.JPG

  • The Amazon customer service number may differ from country to country (example below is for the UK)

invoxia_amazon_14.JPG

If you have inquiry concerning concerning parcel tracking please click here. If your inquiry concerns our other products, please click here.

Was this article helpful?
0 out of 0 found this helpful

Submit a request