This article will explain to you why you are unable to get the tracker's location. If you have other questions on the Invoxia's GPS Tracker please click here. If your inquiry concerns other products please visit our Help Center.
The tracker is a radio device using frequency shared bands. We cannot guaranty data reception in every environment and moment. Especially in deep parking, highways, etc.
However if you encounter issues with the mobile app, please contact the support here.