This article contains important information concerning the impossibility to setup Triby Family since the latest 11.2.1 iOS update. If you have other questions on Triby Family please click here. If your inquiry concerns other products please browse our Help Center.
Since the latest iOS update (11.2.1), all Iphone users are unable to setup Triby family through the wizard.
This problem is linked to a bug caused by Apple on MFI connections.
We are carefully monitoring this issue and as soon as it is resolved we will update this article.
In the meantime, we suggest that you use an Android device or an iOS/Ipad with a previous version in order to do the setup. You may find all details in this article.
Update 10/01/2018: the problem should be solved with the new iOS 11.2.3 to be released at the end of January.