Triby is jammed - Force it to shutdown and restart with a "hard reboot"

If your Triby doesn't respond to any commands anymore, you can force its shutdown and restart with a "hard reboot".

To perform a hard reboot:

  • First, connect Triby to a USB power source with the supplied cable

  • Press and hold the play/pause button for 10 to 12 seconds, until you see the blue LED flash. Note: in the picture below, the screen reads "powering down". If your Triby's screen is stuck, it will stay the same during this step.

  • Triby is now completely off. Remove your finger and wait for about 10 seconds before turning back Triby on

  • To reboot Triby, press the play/pause button for 2 seconds, just like a normal boot. If you don't see the blue LED flashing after 2 seconds, keep on pressing the button until you see it flash; the screen will then read "Triby is starting"

Finally, wait for one minute and Triby will start.

 

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