Send a "log report" - Android

If you are an iOS user and would like to send us a log report through the app, please read that article.

If the Android Beta app crashes or if requested by our customer support team, you may need to send us a bug report. Bug reports contain important information that will help us solve your issue.

  • To send a bug report on the Android Beta app, go in the settings tab of the app and select "Feedback and bug report".

  • Then describe your issue. Please describe, if possible, with as much details possible what you were doing before encountering problems. Also please provide us with an approximate time. And click the send arrow at the top right corner.

If you are having trouble with the app or if it is unavailable or if requested by our customer support team, you have the option to send us log reports with Triby, however these type of log reports have less information and are less accurate than those sent by the app. 

If you would like to send us log reports with Triby please read this article.

 

 

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