How can I return my order?

This article is for the persons who want information on how to return an order. If your inquiry concerns a technical question, a setup or a general support on one of our product, please search our Help Center by clicking here.

If you are not fully satisfied with your order, you may send it back for full refund within fourteen (14) working days. Please note these do not include weekends and holidays.

To speed up the process, please contact the support.

Returning article:

  • The product must be returned in its original state including packaging and accessories
  • No refund may be issued if the product returned is incomplete, damaged or without its original package including accessories

Returning fees :

  • Returning fees may be at the customer expense unless previously stated otherwise
  • Returning fees may differ according to the product's nature, its weigh and upon the customer localization. For a quote, the customer is kindly asked to contact the support

Shipping back your order:

  • It is strongly advised that customer ship back the product with tracking number and insurance if required
  • If for any unfortunate reasons, the returned product did not reach our warehouse, Invoxia will not be able to issue a refund thus will not be held responsible for the lost of the parcel
  • It is strongly advised that the customer keeps the dispatch note as proof in the case of an inquiry needed. This note must state the delivery address, the expedition date and the tracking number
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