This article contains important information concerning the impossibility to use Alexa on Triby Family. If you have other questions on Triby Family please click here. If your inquiry concerns other products please browse our Help Center.
Since February 27th/28th 2018, we are experimenting issues with Alexa on Triby Family and HomeKit.
Symptoms: Alexa does not respond to commands nor it's wake-up word, impossibility to use different services connected to Alexa, etc.
We are carefully monitoring this issue and as soon as we have more details or when it is resolved we will update this article.
Update 01/03/2018: the problem is now solved, a fix has been released. Please download it to use Alexa again.